Refund policy

Guarantee

All offerings are selected by NSPC and our plants have been tested and trialed in our trial garden. Where possible, we provide “Plant Care Detail” to help with the care, planting, and feeding of your new plants in every order. We also have expert staff available to answer any plant care questions. 

We guarantee that our plants will arrive healthy and in prime condition. Our plants are adequately rooted (unless dormant) and true to variety. Dormant plants will emerge during their next growing season.

Our guarantee:

  • If you feel the quality of the crown/root system is problematic, contact NSPC within 5 days of delivery with a photo of the plants as they arrived. A broken stem or leaf will not affect the health of the plant.
  • After 5 days a plant that may have been saved becomes a plant that is culturally out of our control and beyond the scope of our responsibility.

We are not responsible for losses caused by:

  • Extreme and unseasonable weather conditions.
  • Neglect to appropriately water, feed, prepare the soil, or site your plant.
  • Death or damage from hungry animals, insects, or pets.
  • Inappropriate climate zone (clearly indicated with every plant for sale)

However, our expert staff will gladly help troubleshoot any plant care or garden concerns.

We have a 5-day refund / replacement policy, which means you have 5 days after receiving your item to request a refund / replacement. After that time, North Shore Plant Company can not ensure the plant health of items not in our care and no refund replacement will be issued. 

We will gladly return funds in the manner in which we receive payment prior to your order being prepared to ship. As the payment reversal process varies based on payment methods and institutions, it may be 10-14 days before you have access to your funds. For transactions that have expired and are no longer available to reverse, we offer a non-expiring gift certificate.

Please contact customer service at info@northshoreplantcompany.com or call 631-506-7342 for assistance.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We require a photograph and email of the issue within 5 days of the receipt of delivery. The loss of a leaf or a broken stem does not constitute damage for return or replacement. Plants grow and in most cases will be just fine after unboxing. 


Non-returnable / non-exchangeable items
Certain types of items cannot be returned mor exchanged, like perishable goods such as plants. We can offer replacement items or a refund of payment depending on the damage or issue with the plant received.


Unfortunately, we cannot accept returns on sale items or gift cards.